At yarnhugz, we take pride in creating handcrafted dried flower boutonnieres with great care and attention to detail. Due to the delicate and handmade nature of our products, we have a modified refund and return policy to ensure fairness while maintaining quality standards.
Our refund and return policy lasts 14 days from the date of delivery. If 14 days have passed since you received your order, we regret that we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be:
✔ Unused and in the same condition as when you received it
✔ In its original packaging with all included elements intact
✔ Not a personalized order (see below for details)
Non-returnable Items
Due to the nature of our products, certain items cannot be returned or refunded, including:
🚫 Custom-made or personalized boutonnieres
🚫 Items that have been worn, altered, or exposed to moisture
🚫 Boutonnieres damaged due to improper handling or storage after delivery
🚫 Gift cards and promotional items
Refunds & Partial Refunds
Once we receive and inspect your return, we will notify you via email regarding approval or rejection of your refund.
✔ Full refunds will be granted if the product arrives defective or incorrect due to our mistake.
✔ Partial refunds may be granted if:
- The item is not in its original condition or has minor damages not caused by us.
- The return is initiated after the 14-day period but within a reasonable timeframe.
If your refund is approved, it will be processed back to your original payment method within 5-10 business days.
Late or Missing Refunds
If you haven’t received your refund yet, please:
🔹 Check your bank account again.
🔹 Contact your credit card company, as it may take some time before the refund is officially posted.
🔹 Reach out to your bank, as processing times can vary.
If you’ve followed these steps and still have not received your refund, contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same product, email us at [email protected] and send your item to: [office address].
For color or style changes, please place a new order, as we do not offer direct exchanges for preference-based returns.
Returns for Gift Orders
If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be sent to you.
If the item was not marked as a gift, the refund will be issued to the original buyer.
Shipping Returns
To return your product, mail it to: [office address].
Need Help?
For any refund or return inquiries, please contact us at [email protected]. We’re happy to assist you! 😊